Service recovery refers to the actions a service provider takes in response to service failure. By including also customer satisfaction into the definition, service recovery is a thought-out, planned, process of returning aggrieved/dissatisfied customers to a state of satisfaction with a company/service.
Service recovery differs from complaint management in its focus on service failures and the company's immediate reaction to it. Complaint management is based on customer complaints, which, in turn, may be triggered by service failures. However, since most dissatisfied customers are reluctant to complain, service recovery attempts to solve problems at the service encounter before customers complain or before they leave the service encounter dissatisfied. Both complaint management and service recovery are considered as customer retention strategies.
IT recovery services
Planning, developing, and implementing an enterprise-wide IT recovery plan is never easy; it requires in-depth knowledge, expertise, and resources. IT recovery services provides a set of comprehensive, cost-effective solutions to help you quickly respond and resume operations following a disaster or business disruption. In addition to supporting multiple IT platforms and a host of IT-related infrastructure components, our flexible IT recovery solutions can help you better manage regulatory compliance requirements. IT recovery services, you can meet recovery time and recovery point objectives and gain peace of mind.
IT recovery services features
Finding the right IT recovery services to meet the needs of your business can be challenging, but at we make it easy. We offer a comprehensive range of IT recovery services designed to meet your specific IT and business needs. With extensive experience across all industries, IT recovery services can:
Recover critical business data :Recover critical data through specialized facilities, bundled recovery solution conﬁgurations, and on-site recovery support
Manage regulatory compliance requirements :Protect your current and historical business data and improve management of regulatory compliance requirements
Improve business continuity :Minimize financial setbacks by reducing data loss and shortening outage times
Support multivendor platforms :Leverage IBM capabilities to provide cost-effective disaster recovery solutions across multivendor platforms
Provide end-to-end services :Design, plan, and implement a flexible, cost-effective, enterprise-wide IT recovery plan